Terms of Use
Effective date: October 19, 2026
These Terms of Use (the "Terms") govern your use of the Eatr mobile application and its web version available in a web browser (together, the "App"), our website eatr.com and any other website, quiz page, or checkout page operated by Eatr that links to these Terms (the "Websites"), and all related services, features, and content (collectively, the "Services").
The Terms are issued by EATR CO. L.L.C, a company registered in Dubai, United Arab Emirates, with registered address at Khalifa B A Balila Building, Abu Hail 126-442, 4th floor, office 205, Dubai, United Arab Emirates; EatrMeals, LLC, a Delaware limited liability company, 2810 North Church Street, Wilmington, DE 19802, USA; GIPNETIX PTE. LTD., a Singapore private limited company, 216 Joo Chiat Road, SOHO LIFE #02-16, Singapore 427483; and Flowzen, SL, a Spanish limited liability company, Calle de Denia 8, 08006 Barcelona, Spain, tax ID (NIF) B75347468, registered with the Commercial Registry of Barcelona (Registro Mercantil de Barcelona), sheet B-623153 (all collectively referred to as "Eatr", "us" or "we"). The Terms are not an agreement with Apple, Google, or any other app distribution platform.
By accessing and/or using our Services, you acknowledge that you accept and agree to be bound by the Terms. IF YOU DO NOT AGREE TO THE TERMS, YOU MAY NOT ACCESS AND/OR USE THE SERVICES.
PLEASE READ SECTION 18 CAREFULLY. UNLESS YOU OPT OUT WITHIN 30 DAYS (SECTION 18.4) OR LIVE IN A COUNTRY WHERE IT DOES NOT APPLY (SECTION 18.5), IT REQUIRES YOU TO RESOLVE DISPUTES WITH EATR BY INDIVIDUAL BINDING ARBITRATION, AND IT WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
1. Changes to the Terms
We may update the Terms from time to time. The updated Terms take effect when we post them. Your continued use of the Services after the updated Terms take effect means that you accept them.
2. Important Disclaimers
EATR IS NOT A MEDICAL OR HEALTHCARE SERVICE AND IS NOT A MEDICAL DEVICE. The Services provide meal planning, nutrition tracking, and related informational tools and articles only, and nothing in the Services constitutes medical advice, diagnosis, or treatment. If you are unsure whether a change of diet is safe for you, consult a doctor.
Do not use the Services if you have a diagnosed eating disorder, are pregnant or breastfeeding, or are under 18. Consult a doctor before using the Services if you have diabetes or another medical condition affected by diet, or take medication that interacts with food.
No physician–patient relationship is created by your use of the Services. You assume the risks of changing your diet or exercise habits. Never disregard or delay seeking professional medical advice because of information provided through the Services; in an emergency, call your local emergency services.
Recipes, meal plans, and nutritional information in the Services may contain errors or omissions. Always check ingredient labels and verify that a recipe is suitable for your allergies, intolerances, and medical conditions. No result is guaranteed, and testimonials are illustrative only.
3. Subscriptions
3.1. Subscriptions. Access to premium functionality of the Services requires a paid subscription. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before the end of the current period. Subscriptions renew automatically regardless of whether you actively use the App.
3.2. Billing. You can purchase a subscription on our Websites or as an in-app purchase through the Apple App Store or Google Play. When the subscription renews, the payment is charged to the payment method you used for the initial purchase. You authorize us to charge the applicable subscription fees to that payment method.
3.3. Trials and introductory offers. We may offer a free trial or an introductory period at a reduced price (for example, a discounted first billing period). The trial or introductory period is part of the subscription period, including for the purposes of any cooling-off rights. You may cancel no later than 24 hours before it ends; otherwise, your subscription continues at the regular price shown at checkout (subject to Section 3.6), and you will be charged from the end of the trial or introductory period.
3.4. Cancellation. You may cancel at any time; to avoid being charged for the next period, you must cancel at least 24 hours before the end of the current period. The cancellation takes effect at the end of the period you have already paid for.
- For purchases on our Websites, the quickest way to cancel is in the App or its web version (Settings → Manage subscription); you can also cancel by email to support@eatr.com.
- For purchases through the App Store or Google Play, cancel in your App Store or Google Play subscription settings.
Your subscription does not cancel automatically if you delete the App or log out of its web version.
3.5. Refunds. Payments for purchases made on our Websites are non-refundable, except as set out in our Cancellation & Refund Policy (https://eatr.com/refund-policy) or as required by applicable law, including cooling-off rights. Purchases made through the App Store or Google Play are subject to the refund policies of Apple or Google; refund requests for such purchases must be submitted to the relevant platform's support.
3.6. Price changes. We may change subscription prices. We will notify you of a price change in advance, and the new price applies from the start of your next billing period. If you do not agree to the new price, you may cancel your subscription at least 24 hours before the end of the current period; if you do not cancel, the new price applies to the following periods.
3.7. Taxes. Applicable taxes are calculated at the rates in force at the time of the charge and may change in line with local requirements. Tax changes are applied automatically based on the information you provide.
4. Your Privacy
Our Privacy Policy (https://eatr.com/privacy) describes what personal data we collect and how we use it. The Privacy Policy is an integral part of the Terms. If the Privacy Policy and these Terms conflict, these Terms prevail.
5. Registration and Eligibility
You must be at least 18 years old and legally permitted to use the Services, and you represent that you meet these requirements. You agree to provide accurate information and to keep it up to date, and you may not register under another person's name or impersonate anyone. You are responsible for keeping your login credentials confidential and for all activity under your account. We may suspend or terminate your account, with or without notice, if you breach the Terms.
6. Your Use of the Services
You may use the Services only for your own personal, non-commercial, and lawful purposes. You shall not, and shall not permit anyone else to: sell, rent, transfer, or sublicense the Services; reverse engineer, decompile, or otherwise attempt to derive source code; copy or create derivative works of the Services or their content; share your access with third parties; circumvent technical or security limitations; collect data from the Services for a competing product; use the Services for advertising, spam, or unlawful purposes; upload content that infringes third-party rights, is unlawful, hateful, or offensive, or contains malicious code.
AI features. The Services include features powered by third-party artificial intelligence models. AI features do not provide medical advice, may be inaccurate, incomplete, or biased, and you should verify their output before relying on it. You must not submit confidential information of third parties to AI features, and you must not use them to generate unlawful, harassing, sexual, deceptive, or harmful content.
Streaks and rewards. The App may show streaks and give rewards, such as badges, freeze cubes, or free content. Rewards have no cash value and cannot be transferred or exchanged. We may change how streaks are calculated and displayed, and we may change, adjust, or cancel rewards at any time, including in case of suspected abuse.
Your content. If you upload recipes, photos, or other content to the Services, you grant Eatr a non-exclusive, worldwide, royalty-free, revocable license to use that content to operate the Services. You may revoke this license by deleting the content or by contacting support@eatr.com; we may retain copies as needed for backups, security, dispute resolution, and compliance with law.
7. Export and Economic Sanctions Control
You represent that you are not located in any country or region subject to a comprehensive embargo under applicable sanctions laws, and that you are not a person with whom dealings are prohibited under applicable sanctions or export-control lists. You agree to comply with applicable export and sanctions laws in connection with your use of the Services.
8. Limited License to the Services
We grant you a personal, worldwide, revocable, non-transferable, and non-exclusive license to access and use the Services for personal and non-commercial purposes, without the right to sublicense. You may not copy, modify, distribute, sell, or create derivative works of our content without our prior written permission, or use it in a way that disparages Eatr or causes confusion. All content, software, and trademarks of the Services belong to Eatr or its licensors; all rights not expressly granted are reserved.
9. Use at Your Own Risk
The Services are not a medical device and do not provide medical advice. We make no guarantee of effectiveness or of any health outcome, and you use the Services at your own risk. We make no warranty about the accuracy of data, estimates, or predictions provided through the Services.
10. Account Security
You must take reasonable steps to prevent unauthorized access to your account, keep control of your login credentials, monitor your account, and promptly notify us at support@eatr.com if you believe it has been compromised. You authorize us and our service providers to transmit, store, and use your information to operate the Services. To the extent permitted by law, we are not liable for losses arising out of unauthorized use of your account.
11. Warranty Disclaimer
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. We do not warrant that the Services will be uninterrupted, available in every location, free of viruses or other harmful components, or that they will meet your requirements or achieve any specific result. You bear the risk of damage to your device or loss of data resulting from your use of the Services. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
12. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW: (a) Eatr shall not be liable for any indirect, special, incidental, consequential, or punitive damages (including lost profits or loss of data), under any theory of liability; (b) Eatr's total liability arising out of or related to the Terms or the Services shall not exceed the amounts you have paid to Eatr for the Services, or USD 100 if you have made no payment; and (c) Eatr shall not be liable for personal injury, including death, resulting from your use or misuse of the Services.
NOTHING IN THE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. WHERE APPLICABLE LAW DOES NOT ALLOW AN EXCLUSION OR LIMITATION IN THIS SECTION, IT APPLIES ONLY TO THE EXTENT PERMITTED BY THAT LAW.
13. Use of Mobile Devices
Your mobile carrier's standard rates and fees, such as data and messaging charges, apply when you use the Services on a mobile device.
14. Third-Party Services
The Services may contain links to or integrations with third-party services. We do not control third-party services and are not responsible for them; a link is not an endorsement. You are responsible for reviewing the terms and privacy practices of any third-party services you use. You may not link to the Services in a way that is unlawful, suggests a false endorsement, damages our reputation, or is otherwise unfair.
15. Your Feedback
Any feedback, suggestions, or ideas you send us about the Services are non-confidential. You grant us a royalty-free right to use, publish, revise, modify, and adapt them at our discretion.
16. Enforcement Rights
We may, but are not obliged to, monitor content and use of the Services. We may remove content, restrict or refuse access to the Services, or suspend or terminate your account at any time and without notice if we determine that your content or your use of the Services violates the Terms or applicable law or is otherwise objectionable. To the extent permitted by law, we are not liable for such actions.
17. Indemnity
You agree to defend, indemnify, and hold harmless Eatr, its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, and expenses, including reasonable legal and accounting fees, arising out of or related to your use of the Services or your breach of the Terms. We may take over the defense of any such matter at your expense, and you may not settle any such matter without our prior written consent.
18. Dispute Resolution and Arbitration
18.1. Informal negotiation first. Before filing a claim against Eatr, you agree to try to resolve the dispute informally by sending a written description of the dispute, together with your name and the email address associated with your account or used at purchase, to support@eatr.com. If the dispute is not resolved within forty-five (45) days of your notice, either party may start arbitration under Section 18.2. Any applicable limitation periods are paused while negotiations are pending.
18.2. Binding arbitration. Any dispute, claim, or controversy arising out of or relating to the Terms or the Services will be resolved by binding individual arbitration, rather than in court. If you reside in the United States, the arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules; otherwise, it will be administered by the International Centre for Dispute Resolution (ICDR) under its International Arbitration Rules. The rules are available at www.adr.org. Payment of filing, administration, and arbitrator fees will be governed by those rules. The Federal Arbitration Act governs the interpretation and enforcement of this Section 18.
18.3. Class action waiver. You and Eatr may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. The arbitrator may not consolidate claims of more than one person.
18.4. Right to opt out. You may opt out of this arbitration agreement by emailing support@eatr.com with the subject "Arbitration Opt-Out" within thirty (30) days after you first accept a version of the Terms containing this Section 18. Your notice must include your name and the email address associated with your account or used at purchase. Opting out does not affect any other part of the Terms.
18.5. Where this Section does not apply. Sections 18.2 to 18.4 do not apply if you are a consumer habitually resident in the European Union, the European Economic Area, the United Kingdom, or Switzerland, or in any other country whose mandatory law does not allow a consumer to agree to arbitration before a dispute has arisen. In that case, Section 19 applies.
18.6. Changes to this Section. Changes to this Section 18 take effect thirty (30) days after we post them and apply only to disputes arising after that date.
19. Governing Law and Jurisdiction
Except for Section 18, which is governed as stated in Section 18.2, the Terms are governed by the laws of the United Arab Emirates, as applicable in the Emirate of Dubai. Any matter that is not resolved by arbitration under Section 18 falls under the exclusive jurisdiction of the courts of Dubai, United Arab Emirates, and you waive any objection to that venue. This Section does not override mandatory law: if the law of your country of residence requires that a dispute be heard in its courts or does not allow arbitration, that law prevails, and Section 18 does not apply to that extent.
For consumers in Germany: we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).
20. Miscellaneous
20.1. Time limit for claims. To the extent permitted by applicable law, any claim arising out of or related to the Services must be brought within one (1) year after it arises.
20.2. Severability. If any provision of the Terms is found unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in force. A printed version of the Terms is admissible in judicial and administrative proceedings.
20.3. No waiver. Our failure to enforce any right or provision of the Terms is not a waiver of that right or provision.
20.4. Assignment. We may assign or transfer our rights and obligations under the Terms to any party. Posting updated Terms that name the new party is sufficient notice of the assignment.
20.5. Electronic communications. You consent to receive communications, notices, and signatures from us electronically. Clicking buttons such as "Submit" or "I agree" creates a binding electronic contract.
20.6. Force majeure. We are not liable for any failure or delay caused by circumstances beyond our reasonable control.
20.7. Legal guarantee (EU/EEA consumers). If you are a consumer in the EU/EEA, you benefit from statutory guarantees that the Services conform to the contract, are fit for their normal purpose, and are of satisfactory quality throughout your subscription.
20.8. Survival. Provisions that by their nature should survive termination of the Terms will survive, including ownership provisions, warranty disclaimers, and limitations of liability.
20.9. Translations. The Terms are drawn up in English. Translations are provided for convenience only; the English version prevails and is the only legally binding version.
21. Notice and Takedown Procedures
If you believe content on the Services infringes your copyright, send a notice to support@eatr.com including: identification of the copyrighted work; identification and location of the allegedly infringing material; your name, address, and email; a good-faith statement that the use is not authorized by the rights holder; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on the rights holder's behalf; and your signature.
22. Questions and Comments
If you have questions or comments about the Terms or the Services, contact us at support@eatr.com.
EATR CO. L.L.C, Khalifa B A Balila Building, Abu Hail 126-442, 4th floor, office 205, Dubai, United Arab Emirates
EatrMeals, LLC, 2810 North Church Street, Wilmington, DE 19802, USA
GIPNETIX PTE. LTD., 216 Joo Chiat Road, SOHO LIFE #02-16, Singapore 427483
Flowzen, SL, Calle de Denia 8, 08006 Barcelona, Spain, NIF B75347468